If you're looking for information about group orders, please refer to the shipping info page.
Moon Bun would love to work with online and physical shops!
If you're interested in carrying Moon Bun products in your shop, we would be more than happy to provide you information about ordering wholesale from us!
Contact us at email@example.com! Please include your business name as well as physical address and/or website link, and a description of how/why you will sell our products (eg. for a mystery box)
Minimum wholesale order is 150€. There is no product minimum, so you can get multiple products in small quantities!
Payment will be processed via PayPal. If you don't have PayPal, we can find another payment method together.
If your order includes made to order products, Moon Bun requests a first payment consisting of 25% of the total value before starting to work on the products.
If your order includes pre-order products, Moon Bun requests you to pay related products during pre-order time.
Full payment is required before shipping.
A wholesale discount will be applied depending on your order total value.
Orders are shipped via French postal service La Poste.
Processing time depends on the products and amount you order. We will discuss this via email.
Shipping price depends on your order. Moon Bun ships wholesale orders as package, including tracking number and insurance.
International orders may be subject to VAT and/or custom fees. The buyer is responsive for these fees.
Moon Bun will include an invoice with real product value in the package and will mark it as "Sale of goods".
DISPLAY AND PACKAGING
All Moon Bun products must be displayed and sold in their original packaging if any.
If you sell through a website, a link to Moon Bun's online shop must be provided on each page showing our products.
CANCELS, RETURNS AND EXCHANGES
If your order includes pre-order products and you've already paid for them, there is no possibile cancelation for these products.
If your order includes made to order products and you've already paid the 25% first payment, you can cancel your order but Moon Bun will not be able to refund you for your 1st payment.
Any order you've already paid shipping for CAN NOT be cancelled.
Defective items may be exchanged for a new one or credit. Customer must contact Moon Bun at firstname.lastname@example.org within 5 business days of receipt, with photos and/or videos of the issue.
Refused or returned package will be charged full shipping, handling and any other charge incurred, if you want Moon Bun to resend it.
Make sure you provide us the right shipping address and name to avoid any problem.
Moon Bun will not accept returns on unsold merchandise.