Sept. 12th update delayed to 9pm instead of 8pm CET

Terms and conditions

MOON BUN’S WEBSITE IDENTIFICATION

The website and brand Moon Bun (moonbun.bigcartel.com) are Emma Tournayre property, hereinafter Moon Bun, freelancer registered at the commercial register of Clermont-Ferrand, France, under the SIREN number : 883 640 500.

By purchasing from Moon Bun, you are automatically agreeing to the Terms and Conditions as laid out below.

 

WEBSITE DESCRIPTION

Moon Bun offers their clients the possibility to buy different types of accessories designed by Moon Bun and then produced in limited quantity.

 

PRICING

Prices on the website are in Euros (€, EUR). All prices exclude taxes according to the article 293 B of the CGI. (No taxes are added during check out.)

Depending on where the customer lives, they may be charged VAT and/or custom fees when their order arrive in their country. Check out the "Delivery and Shipping" section for more information

 

ACCEPTED PAYMENTS

Paypal: Payments are processed through Paypal using a credit card or Paypal account.

 

DELIVERY AND SHIPPING

Delivery time:
→ For an in-stock product, Moon Bun has 7 to 14 days to process the order, then send and notify the client of his package being shipped. 
→ For a made to order product, Moon Bun has 14 to 28 days to process the order, then send and notify the client of his package being shipped. 
→ For a pre-order item, up to 5 months can be needed for the products to be produced before Moon Bun can send those to the client.

Once shipped, it should take 1 to 3 weeks for the client to receive the package depending on the destination country. 

Delivery is managed by french national post service, La Poste.

All orders delivered to France include a tracking number.

International orders do not include a tracking number unless stated otherwise. You can add a tracking number to your cart if you want one.

Moon Bun is not responsible for potential custom taxes and/or VAT when the package is arriving to the destination country. Additional charges must be at the customer’s expense. Moon Bun has no control over these charges and accepts no responsibility for any additional overseas costs.

Moon Bun is not responsible for any external factor that might affect delivery of the products such as strikes and delays in postal services. These factors can not be the object of a refund.

All orders are packed with care with recycled plastics and cardboards. All orders are double checked before being posted and will not be sent with any extreme defect. Moon Bun is not responsible for any damages incurred by the postal services.

Please double check the address to which you wish your order to be delivered and the one supplied to Moon Bun by PayPal via your account are the same. Moon Bun holds no responsibility for being supplied with an incorrect posting address. Redelivery will be at the cost of the customer.

 

MODIFY OR CHANGE AN ORDER

Once the client has checked out, an order is non-modifiable apart from your address if your package is not yet in the packaging process. Please, for any address modification, contact Moon Bun through this email address: moonbun.co@gmail.com

Cancellation of an order is not possible.

Moon Bun reserves the right to cancel an order.

 

RETURNS AND REFUNDS

The client have 7 days after reception of the products to ask for a refund. The refund can happen only if the client is asking through this email address: moonbun.co@gmail.com and if the client agreed to send the products back to Moon Bun (Shipping fees at the client expense). Then, Moon Bun has 30 days to refund the client.

 

CONTACT

For any question or concern, please contact Moon Bun directly through this email address: moonbun.co@gmail.com specifying the subject of your request clearly.

 

REGARDING THE PRODUCTS

Most of the products available on Moon Bun are produced in small quantity and hand-made. When buying products on this website, the client agrees to the fact that some product might show some defects or light scratches (depending on the type of the product chosen by the client). For more details regarding this matter, please refer to the shop’s FAQ.

 

COPYRIGHT

Moon Bun owns all the images shown on the ‘Products’ pages of the website along with the logo and other imagery of the corporate identity and style guide. Copyright of the images is retained in perpetuity by the artist and they may not be reproduced in any context or media digital or analogue. Any unauthorised reproduction will result in legal proceedings.

 

DATA PROTECTION ACT

Moon Bun commits to not redistribute or sell any of personal data of the client to third-parties without consent from the client except for shipping and postal services in the frame of the delivery of your products.

 

APPLICABLE LEGISLATION

These terms and conditions are ruled by french law. By purchasing from Moon Bun you automatically agree to and accept the above terms and conditions.