FAQ

PRE-COMMANDES

POURQUOI DES "PRE-COMMANDES"?

Les pré-commandes sont un moyen de m’aider à financer la production de produits que je ne peux malheureusement pas financer seule! En fonction du prix de production des produits, je liste quelques produits pour financer l’ensemble.

COMBIEN DE TEMPS LES PRE-COMMANDES DURENT-ELLES?

La durée de la période de pré-commande peut être fixée en avance ou se terminée quand tous les produits sont vendus

WHY SHOULD I PRE-ORDER AN ITEM?

Pre-orders always get a little discount ! For example, a pin I would sell €15.00 would be €14.00 during pre-order period. Moreover, I will always try to add some cool freebies to pre-orders uwu

WHAT HAPPENS IF AN ITEM DOESN'T GET FUNDED?

Sadly, if an item doesn't get enough interest and doesn't get the necessary minimal funds to its production, I won't be able to put it into production and I will refund you.

WHAT HAPPENS ONCE THE ITEM IS FUNDED?

Once the item is funded, I will send the products into production. Depending on the item, production can take several weeks. Once production is done, the manufacturer will ship the items to me. If the items are pins, I will grade every single one and then prepare all orders including those items. Finally, I will be able to send you your products ! The whole process can be long and take from a few weeks to several months, so please be patient ^^ I will update my Instagram (@moonbun.co) and Twitter (@moonbun_co) accounts when I will get updates from my manufacturers !

I WANTED TO PRE-ORDER AN ITEM, BUT PRE-ORDERS ARE 'SOLD OUT'

Don't worry ! Pre-orders aren't the only moment you can grab an item ^^ More slots will be added in a next shop update after I received the items.

CAN I ORDER BOTH PRE-ORDER AND IN-STOCK ITEMS?

Yes, you can! However, I will only be able to send you your order once I received the pre-ordered items. Please order in-stock items separatly if you want to get them earlier.

PIN GRADING

WHAT IS PIN GRADING?

When I order pins from a manufacturer, some look almost exactly like the artwork I sent, and so are nearly perfect, whereas some others might have little flaws, like scratches, specks of dust, etc. This way, granding pins is a way to separate my pins in 3 different quality categories : A, B and C grades.

WHAT IS PIN GRADING?

When I order pins from a manufacturer, some look almost exactly like the artwork I sent, and so are nearly perfect, whereas some others might have little flaws, like scratches, specks of dust, etc. This way, granding pins is a way to separate my pins in 3 different quality categories : A, B and C grades.

3 DIFFERENT QUALITY GRADES?

My pins are graded from A to C, A being the best ones, B the ones with minor flaws and C the ones with more noticeable flaws. Pins with too much noticeable flaws will be separated in a fourth category called 'seconds', and won't be sold for now.

A Grade : Highest quality of pins, nearly perfect, but they might have some minor flaws (ie. small scratchs, little specks of dust, little dents, slightly underfilled enamel), usually only visible upon close inspection or in a certain light. I would recommend this to collectors !

B Grade : Good quality with some more noticeable flaws such as scratches, air bubbles or specks of dust, light scratches, underfill of enamel in small areas, but will not be noticeable from afar though. Those are perfect for casual collectors~

C Grade : Still good quality but with more noticeable flaws like bad plating, bigger air bubbles, deep scratches and dents, overfill of color, enamel going over the platings or missing enamel in several places, etc. Still great if you want to wear them !

Please keep in mind that I grade pins the fairest way possible myself ^^

Price change depending on the grade of a pin, B grade pins being cheaper than A grade ones, and C grade pins being cheaper than B grade ones!

RESTOCKS

I don't plan on restocking any items at the moment. Nevertheless, if a product gets enough interest for a restock, I will sure consider restocking it ! If you don't want to miss any update concerning my products, make sure to subscribe to my newsletter!

ARTWORKS

All artworks on this web site are the property of Moon Bun, unless stated otherwise. You may not reproduce, print or otherwise use any of the content of this website for anything other than your personal, informational, non-commercial use. Moon Bun does not allow reposting artworks on social networks.

Posting pictures of the products you bought once received is however ok and very appreciated! Tag us if you ever do, we would love to see some feedback!

Any reproduction must acquire written consent from Moon Bun.



By purchasing from Moon Bun you are automatically agreeing to our Terms and Conditions.