➤ Do you ship worldwide ?
International Buyers (outside of France) : Requests for packages to be marked as a "Gift" or declared for lower than the actual value will be denied. Buyers are responsible for any local fees such as customs, VAT, etc. Please check with your country's customs office to determine what these additional costs will be prior to ordering.
➤ Shipping price
Shipping price is calculated at check out, depending on your order's total weight. Prices applied include stamp price (according to French post service La Poste's prices) and packing materials.
➤ Tracking of my order
You can choose to have your order tracked or not at checkout.
Please keep in mind that I am not part of postal service, and once I've dropped your order to French postal service, I'm not responsible in the case your package gets lost once sent, even if you chose tracked shipping. Please try to get in touch with your local post office to check whether they can do anything about it or not (it may help sometimes). Keep in mind that lost orders without tracking won't be eligible for any kind of refund.
➤ How long does it take for my order to arrive to me ?
If your order doesn't include any pre-order items(s), please allow 14-21 business days for your order to be processed and shipped.
Once sent, an order would usually take up to 3 weeks to arrive to you, but it may take longer sometimes, depending on where you live. According to previous customers feedback, France orders usually take 1 to 3 days, Europe ones take about a week and USA orders would arrive within 2 weeks. Please note these are subject to changes depending on postal service.
If you ordered one or more [Pre-order] (or [P-O]) item(s), your order will take several months to get to you. Please read my pre-orders information page.
➤ I think I made a mistake on my address, how can I modify it ?
If you made any mistake on your address, please contact me at email@example.com within 72 hours after placing your order.
Please review and make sure your address is correct before placing your order. If your package is returned to me, a re-shipping fee will apply. In the case the package is sent to another address and is not sent back to me, I won't be able to refund you.
➤ I pre-ordered something a while ago but moved since, or I plan to move soon, how can I let you know ?
If you haven't received a shipping notification for your order yet, you can email me at firstname.lastname@example.org with your order number and new address.
If you've just received the shipping notification, email me as soon as possible at email@example.com. I usually send shipping notifications a few hours before bringing the orders to the post office. Nevertheless, I can't assure you your order hasn't shipped yet when you get this notification. Moon Bun can not be taken responsible if your package doesn't reach you due to an address error. I won't be able to refund you in that case.
If you've placed your pre-order more than 3 months ago, I will email you to check for your address and prevent any problem of this kind. If you plan to move soon, you can also ask me to hold your order for a few more weeks while you've fully moved in.
➤ Can I combine 2 orders ?
Due to logistical reasons, it is not possible to combine orders at the moment.
➤ I'm coming to an event you're attending, can I pick up my order there ?
Yes ! But please note if you've already paid for shipping I won't be able to refund you. Please select the "event pick up" shipping method ;)
➤ Group orders
Please contact me at firstname.lastname@example.org if you would like to host a group order for any of my products.
I will not be responsible if the group order host doesn't send you the products you ordered from them. Please check carefully whether the host is reliable or not before ordering through a group order.