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Do you ship worldwide ?

Yes ! 

International Buyers (outside of European Union) : Buyers are responsible for any local fees such as customs, VAT, etc. Please check with your country's customs office to determine what these additional costs will be prior to ordering. I'm not responsible for these fees.

 

Shipping price

Shipping price is calculated at check out, depending on your order's total weight. Prices applied include stamp price (according to French post service La Poste's prices) and packing materials.

 

Tracking of my order

You can choose to have your order tracked or not at checkout.

Please keep in mind that I am not part of postal service, and once I've dropped your order to French postal service, I'm not responsible if your package gets lost, even if you chose tracked shipping. Please try to get in touch with your local post office to check whether they can do anything about it or not (it may help sometimes). Keep in mind that lost orders without tracking won't be eligible for any kind of refund.

 

How long does it take for my order to arrive to me ?

If your order doesn't include any pre-order items(s), please allow 5-15 business days for your order to be processed and shipped. Please note that some delays can occur and can be notified in the banner at the top of my website or by email.

Once sent, an order would usually take up to 3 weeks to arrive to you, but it may take longer, depending on where you live.

Here are some average times according to previous customers feedback :

• France → 1 to 3 days
• Europe → about a week
• USA/Canada → 2 weeks
• Australia/New Zealand → 1 month
• China → 2 months

Please note these are subject to changes depending on postal service and public holidays.

If you ordered one or more [Pre-order] (or [P-O]) item(s), your order will take several months to get to you. Please read my pre-orders information page.

 

I think I made a mistake on my address, how can I modify it ?

If you made any mistake on your address, please contact me at contact@moonbun.shop within 72 hours after placing your order.

Please review and make sure your address is correct before placing your order. If your package is returned to me, a re-shipping fee will apply. In the case the package is sent to another address and is not sent back to me, I won't be able to refund you.

 

I pre-ordered something a while ago but moved since, or I plan to move soon, how can I let you know ?

If you haven't received a shipping notification for your order yet, you can email me at contact@moonbun.shop with your order number and new address.

If you've just received the shipping notification, email me as soon as possible at contact@moonbun.shop. I usually send shipping notifications a few hours before bringing the orders to the post office. Nevertheless, I can't assure you your order hasn't shipped yet when you get this notification. Moon Bun can not be taken responsible if your package doesn't reach you due to an address error. I won't be able to refund you in that case.

If you've placed your pre-order more than 3 months ago, I will email you to check for your address and prevent any problem of this kind. If you plan to move soon, you can also ask me to hold your order for a few more weeks while you've fully moved in.

 

Can I combine 2 orders ?

Due to logistical reasons, it is not possible to combine orders at the moment.

 

I'm coming to an event you're attending, can I pick up my order there ?

Yes ! But please note if you've already paid for shipping I won't be able to refund you. Please select the "event pick up" shipping method ;)

 

Group orders

Please contact me at contact@moonbun.shop if you would like to host a group order for any of my products.

I will not be responsible if the group order host doesn't send you the products you ordered from them. Please check carefully whether the host is reliable or not before ordering through a group order.

I currently don't accept returns except in very specific cases. Please contact me if you have any problem with your order and I'll do my best to help you

MOON BUN’S WEBSITE IDENTIFICATION

The website and brand Moon Bun (www.moonbun.shop) are Emma Tournayre property, hereinafter Moon Bun, freelancer registered at the commercial register of Clermont-Ferrand, France, under the SIREN number : 883 640 500.

By purchasing from Moon Bun, you are automatically agreeing to the Terms and Conditions as laid out below.

 

WEBSITE DESCRIPTION

Moon Bun offers their clients the possibility to buy different types of accessories designed by Moon Bun and then produced in limited quantity.

 

PRICING

Prices on the website are in Euros (€, EUR). All prices exclude taxes according to the article 293 B of the CGI. (No taxes are added during check out.)

Depending on where the customer lives, they may be charged VAT and/or custom fees when their order arrive in their country. Check out the "Delivery and Shipping" section for more information

 

ACCEPTED PAYMENTS

Paypal: Payments are processed through Paypal using a credit card or Paypal account.

 

DELIVERY AND SHIPPING

Delivery time:
→ For an in-stock product, Moon Bun has 7 to 14 days to process the order, then send and notify the client of his package being shipped. 
→ For a made to order product, Moon Bun has 14 to 28 days to process the order, then send and notify the client of his package being shipped. 
→ For a pre-order item, multiple months can be needed for the products to be produced before Moon Bun can send those to the client.

Once shipped, it should take 1 to 3 weeks for the client to receive the package depending on the destination country. 

Delivery is managed by french national post service, La Poste.

Orders do not include a tracking number unless stated otherwise. You can choose to have your order tracked or not in the shipping option at checkout.

Moon Bun is not responsible for potential custom taxes and/or VAT when the package is arriving to the destination country. Additional charges must be at the customer’s expense. Moon Bun has no control over these charges and accepts no responsibility for any additional overseas costs.

Moon Bun is not responsible for any external factor that might affect delivery of the products such as strikes and delays in postal services. These factors can not be the object of a refund.

All orders are packed with care and if possible with recycled plastics and cardboards. All orders are double checked before being posted and will not be sent with any extreme defect. Moon Bun is not responsible for any damages incurred by the postal services.

Please double check the address to which you wish your order to be delivered and the one supplied to Moon Bun by PayPal via your account are the same. Moon Bun holds no responsibility for being supplied with an incorrect posting address. Redelivery will be at the cost of the customer.

 

MODIFY OR CHANGE AN ORDER

Once the client has checked out, an order is non-modifiable apart from your address if your package is not yet in the packaging process. Please, for any address modification, contact Moon Bun through this email address: contact@moonbun.shop

Cancellation of an order on the behalf of the customer is not possible.

Moon Bun reserves the right to cancel an order.

 

RETURNS AND REFUNDS

The client have 7 days after reception of the products to ask for a refund. The refund can happen only if the client is asking through this email address: contact@moonbun.shop and if the client agreed to send the products back to Moon Bun (shipping fees at the client expense). Once the products are received by Moon Bun, Moon Bun has 30 days to refund the client.

 

CONTACT

For any question or concern, please contact Moon Bun directly through this email address: contact@moonbun.shop specifying the subject of your request clearly.

 

REGARDING THE PRODUCTS

Most of the products available on Moon Bun are produced in small quantity and hand-made. When buying products on this website, the client agrees to the fact that some product might show some defects or light scratches (depending on the type of the product chosen by the client). For more details regarding this matter, please refer to the shop’s FAQ.

 

COPYRIGHT

Moon Bun owns all the images shown on all pages of the website along with the logo and other imagery of the corporate identity and style guide. Copyright of the images is retained in perpetuity by the artist and they may not be reproduced in any context or media digital or analogue. Any unauthorised reproduction will result in legal proceedings.

 

DATA PROTECTION ACT

Moon Bun commits to not redistribute or sell any of personal data of the client to third-parties without consent from the client except for shipping and postal services in the frame of the delivery of your products.

 

APPLICABLE LEGISLATION

These terms and conditions are ruled by french law. By purchasing from Moon Bun you automatically agree to and accept the above terms and conditions.